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Tips

How to console a friend

A friend has some bad news, and he’s just shared it with you. It’s truly bad news, as opposed to the usual car trouble, job complaints or girlfriend issues. Someone he love has died, or he’s just been given a terrifying medical diagnosis, or he’s been the victim of a crime. What do you say …

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Negotiating: it’s in your tone of voice

One of the great secrets of negotiation is how your tone of voice affects the other person’s perception of your mood. Whether you’re in sales or just a customer trying to get a company to do right by you, there are several tips I’ve found very effective over the years: Keep your pitch low. Don’t …

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